The module aims to equip students with an understanding of contemporary operations management and its application to a variety of organisations. The module considers both the manufacturing and service environment operations and introduces the students to the relevant tools and techniques  to understand operational performance and select and apply, where appropriate, tools and techniques to manage and control operations effectively. Within contemporary operations management the students are introduced to the tools and techniques for improvement in terms of performance and quality in an integrated manner so that they can understand and apply them to real world scenarios and situations. The module examines operations within their wider context including upstream and down stream activities and organisations and the customer or product user interface.

On successful completion of this module, students should be able to:

·         Demonstrate an understanding of the nature of contemporary operations management

·         Understand quality management tools and techniques and their application in a variety of operational contexts

·         Appraise the application of theoretical approaches, tools, techniques and practices of operations management in the service and manufacturing environment.